Globe Telecom extends validity of PhP 300 pesos worth of load and above
Globe Telecom has extended the validity of its prepaid loads worth PhP 300 pesos and above in compliance with the joint memorandum circular signed by the Department of Trade and Industry (DTI), Department of Information and Communications Technology (DICT), and the National Telecommunications Commission (NTC) which requires ICT providers and telecommunications company to extend expiration dates of prepaid loads to up to one year from the date of top-up.
According to the statement released by DTI, “such move affords subscribers more time to use their prepaid loads,” which will help not just only regular smartphone users but also the e-commerce industry, particularly MSMEs which utilize prepaid loads for calls, texts, and for Internet connection to do their businesses.
Here is the official statement released by Globe:
Globe Telecom will comply with the NTC-DICT-DTI Joint Memorandum Circular No. 05-12-2017 prescribing a one (1) year expiration period for prepaid load. Effective January 5, 2018, all Globe prepaid load with denomination of 300 pesos and above will carry a one (1) year expiration period.
We welcome the latest directive of the DICT granting a six months extension on the implementation of the 1-year load expiration for denominations below 300 pesos.
Telecommunications as a business requires complex, advanced, and real time systems that should be extensively tested, bearing in mind the impact to our 57 million prepaid customers, including transactions and voice, SMS, and data traffic that these systems support. The six-month extension will give us ample time to prepare for the smooth and seamless implementation of the expiration change across all denominations.
Among the changes that we will address are the following:
1. Expansion of Capacity. Extension of the load expiry will require additional capacity and additional cost. While we have built adequate capacity for 2018, we will need to build more capacity and purchase additional licenses to accommodate the change. This will include purchase of licenses and software programming by third party vendors.
2. System Tests. We will conduct optimization and interoperability tests to minimize any adverse impact to customers when we implement changes and expand the capacity of several information technology systems.
3. Additional Number Series. To fully implement the change, we will need additional number series from the NTC. Otherwise, we will run out of numbers as a direct result of the longer load expiration period. Moreover, we need to define and fully test the new number series before making it available for our new customers.
Furthermore, there may be new conditions applied to prepaid services within the next six months to ensure a sustainable quality of service. - Atty. Froilan Castelo, General Counsel