Shakey's embraces digital transformation through Microsoft
The 'Pizza' Transformation
The Shakey’s Pizza chain has been around in the country since the 1970’s. Ever since then, the restaurant gives us fond memories of celebrating best with our families in a pizza parlor. Today, Shakey’s has 184 outlets across the country and is one of the leading operators of casual dining restaurants.
In spite of its leadership in this highly competitive category, of course, Shakey’s still needs to innovate to be the top-of-mind family-oriented restaurant. And, maybe with Microsoft.
Shakey’s is transforming most of their operational efficiencies from accounting, procurement, and inventory to store operations through Microsoft Dynamics AX and running on the Microsoft Azure cloud infrastructure.
With all these back-end operations on the cloud, Shakey’s expects that within the year, there would be seamless integration on every customer interaction from their ordering process in every restaurant to even table management, kitchen management, and piping hot pizza deliveries.
With Microsoft Azure, Shakey’s is readily equipped to account huge numbers of orders and transactions.
Also, all hosted on the cloud with Microsoft Azure, Shakey’s goes beyond the in-store dining experience to enjoying the Shakey’s experience in the home such as easy ordering through their website or mobile app.
“We have embarked on our digital transformation strategy with a lot of serious intent and focus on execution,” Shakey’s Chief Information Officer Mauch Franco, said.
“We have begun by putting in a sound infrastructure in place, such as Microsoft’s Azure. As we move to executing our full digital vision in the next couple of years, we look forward to leveraging Microsoft Dynamics’ and Azure’s reliable analytics and data management to optimize our operations so that in turn, we provide guests with the best casual dining experience possible,” Franco added.