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BPO company C3 targets to double employment in PH

By Jonnah Pante - on 25 Jan 2017, 2:11pm

BPO company C3 targets to double employment in PH

Leading CRM solutions provider C3/CustomerContactChannels will strengthen its operations in the Philippines and globally, fueled by its recent acquisition by private equity investor Everstone Capital and co-investor Sunrise BPO. 

A prime player in the local and global BPO industry, the company plans to build two new offices in addition to their main local facility found in Taguig City, and targets to double its current number of local employees from 2,800 to 5,600 in the next two years, as well as increase its worldwide employee count from 8,500 to over 18,000 in the next five years.

Sudhir Agarwal, Global CEO of C3 and founder of Sunrise BPO (left) and Atul Kapur, Co-Founder & Managing Partner of Everstone Capital (right)

“In the Philippines, we are enjoying revenue CAGR of over 50% while globally, we have witnessed growth of more than 60% over the past six years. The Philippines is crucial for us, not just in the region but for our global operations as well,” Sudhir Agarwal, Global CEO of C3 and founder of Sunrise BPO said.

According to Agarwal, the large population of competent English-speaking workforce and support of government are crucial factors that make the Philippines an ideal focus for BPO industries.

“We are excited to be in the Philippines, which is a key hub for the global BPO industry.  We are looking forward to the robust growth of the CRM/BPO industry in this country, which is witnessing impressive economic growth,” Agarwal added.

Aside from the Philippines, C3 also has operating centers in the United States and Guatemala. Its services include sales, service, performance optimization, reputation management and complete customer lifecycle management via traditional, web, and emerging communication channels.