News Categories

Dimension Data's Uptime Services for Palo Alto Networks boosts biz ops in PH

By Lionell Go Macahilig - on 24 May 2017, 3:08pm

Dimension Data's Uptime Services for Palo Alto Networks boosts biz ops in PH

dimension data, palo alto networks, uptime services, josef figueroa, platinum partner, software, hardware, engineer, firewall, wildfire, business operations

Bolstering the operations of businesses here in the Philippines, Dimension Data, the only global Platinum Partner of Palo Alto Networks in the country, is bringing to local clients the Uptime Maintenance Support for Palo Alto Networks.

"With this new Uptime offering, Dimension Data gains a new momentum in the high-growth Southeast Asian market," says Josef Figueroa, ASEAN Executive Adisor, Dimension Data Philippines. We are glad to expand our Uptime offerings to further improve our multi-vendor support for us to provide better support to our clients," he added.

Designed to provide IT agility, reduce downtime, and improve efficiency in businesses, Dimension Data’s Uptime Services comes with several service elements that help in ensuring business continuity for organizations of all size, including large enterprises, government agencies, and response-and-rescue entities during calamities. Dimension Data’s Uptime Services for Palo Alto Networks also consists of Level 1 and Level 2 support services backed by certified engineers specializing in particular hardware and software components.

The Palo Alto Networks products and offerings supported under Uptime include:

•    Next-generation firewall appliances
•    VM-Series virtualized next-generation firewalls
•    Subscriptions: Threat Prevention, WildFire threat analysis service, URL Filtering, GlobalProtect network security for endpoints
•    Panorama network security management
•    Traps advanced endpoint protection
•    Aperture SaaS security service
•    AutoFocus threat intelligence service

Dimension Data’s Uptime Service Plans include:

•    Remote – 24/7 remote support for software with incident-response within 30 minutes
•    Parts only – a cost-effective hardware plan that delivers 24/7 remote support and parts onsite
•    Onsite – for hardware and software infrastructure that provides incident response within 15 minutes
•    Mission Critical – for hardware and software support which includes fast track access to senior engineers, availability and capacity monitoring and reporting, configuration archiving, and onsite engineer with part support within two hours when needed

Dimension Data’s Uptime Service Plans are complemented by a set of advanced Proactive Support Services which include:

•    Asset Tracking and Analytics
•    Availability & Capacity Monitoring
•    Third Party Incident Coordination
•    Configuration Archive
•    Proactive Problem Support
•    Technical Account Manager
•    IT Service Integration
•    Service Delivery Assurance
•    MACD
•    Annual Version Updates