Fujitsu Philippines partners with Aspect Software to accelerate cloud offerings
Fujitsu Philippines has collaborated with Aspect Software to integrate its Workforce Management solution on the cloud.
The partnership with Aspect Software will enable companies to optimize their operations and meet customer demands without setting up an on-premise platform.
Meanwhile, Aspect Software believes that contact centers need to manage dynamic workloads and staffing requirements across multiple skills, channels, and sites.
With the new partnership in place, customers will be able to enjoy a complete end-to-end cloud portfolio solution, enabling Aspect Software’s Workforce Management platform to be best delivered by a robust cloud solution to help them drive instant value and boost employee productivity.
“We are pleased to partner with one of the leading Information and Communication Technology service providers in the Philippines and offer through their Fujitsu Cloud Services, a robust and reliable Workforce Force Management solution,” says Richard Loberas, Head of Sales, ASEAN & Korea of Aspect Software.
The cloud-based Workforce Management solution hosts a myriad of features that include an intuitive dashboard-based UI; a centralized visibility into employee characteristics, preferences, schedules and performance; sophisticated forecasting algorithms that support multiple business objectives; and a simplified management of workforces across multiple sites and outsourced locations, among others.
Source: Fujitsu Philippines