Globe Telecom Launches Anti-text Spam Campaign
Due to growing complain of subscribers, Globe Telecom launched a campaign to address the continuing proliferation of text spams, which many subscribers find to be annoying and bothersome.
To help reduce, if not eliminate, text spams, the telecommunications provider has put in place several channels through which subscribers can report text spams.
Subscribers may report by communicating with Globe Telecom through Talk2Globe Chat, sending a message via Globe Contact Form, and by tweeting @Talk2GLOBE on Twitter. Subscribers can put in the number, the exact message, and the time and date the text spam was received. Numbers that are reported to be source of text spams are first sent warnings and those that are persistent source of text spams are deactivated from the service.
While the company takes utmost care in safeguarding data, records and documents gathered in the process of conducting business, subscribers should also take caution in writing down any personal information including mobile phone numbers. “Anyone who has access to numbers can create a database. Collection of numbers can come from registration to events and websites, prepaid loading from sari-sari stores, to text validation of mobile apps, and more. Major sources can be mobile marketing companies, app and web developers, load merchants, private and public establishments as well as through mobile generator programs,” Globe Telecom's Corporate Communications Division Head Yoly Crisanto said.
Globe Telecom also disputes an online report that telecommunication companies sell customer numbers to database marketing companies. “Our valued subscribers can rest assured that we treat customer numbers with utmost confidentiality in line with the company’s security policy,” Crisanto emphasized. “We are aware and take note that spam text messages continue to cause inconvenience to many of our subscribers we want to assure our customers that we are committed in our drive against text spams,” she added.
The National Telecommunications Commission had previously issued a memorandum circular prohibiting any unauthorized broadcast messaging services. The memorandum provides that any individual or business entity who wants to send broadcast messages needs to register first with the NTC for authorization. Legitimate text blasts approved by the regulating agency are properly identified and do not carry 11-digit numbers.