PLDT, Huawei ink USD 28.5-million deal for wireless services platform upgrade
Digital services provider PLDT, together with its mobile unit Smart Communications, has tapped global information and communications technology leader Huawei to help the PLDT group improve its wireless service delivery platforms.
The USD 28.5 million-worth and 15-month deal is a part of the PLDT group’s massive capital expenditure program that tests the company’s wireless networks infrastructure as well as its information technology systems which is expected to exceed PhP 50 billion this year (2018).
“This partnership will enable PLDT Group’s wireless services become much more agile, efficient, and resilient in developing and delivering a growing array of digital services,” shared PLDT Chairman and CEO Manny V. Pangilinan.
“By leveraging deep understanding of PLDT and our worldwide experience, Huawei proposed our industry leading OCS and eLoad Solutions to accelerate PLDT’s evolution in the Digital Market through this Transformation Program. Huawei is confident we can successfully deliver this critical program in a timely way together with PLDT,” said Huawei Revenue Management product line President Wilson Zang.
The said partnership will pave way for an improved user experience and customer service to subscribers of PLDT group’s network brands including Smart, Sun, and TNT. Huawei will also leverage the improved system of electronic loading, personalized offers, and rewards for customers.
“Huawei will improve Smart’s online charging platforms and electronic loading for prepaid subscribers,” said Ray C. Espinosa, PLDT Group Chief Corporate Services Officer.
“Through this partnership, our customers will have quick and ready access to the services that they value and enjoy,” said PLDT Group Chief Business Transformation Officer Victorico P. Vargas. “This is our part of our broader effort to overhaul our IT systems so that we can leapfrog our ability to deliver best-in-class wireless services.”