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PLDT launches digital emergency response system SOS Dispatch

By Jonnah Pante - on 2 Feb 2017, 9:30am

PLDT launches digital emergency response system SOS Dispatch

PLDT Inc. through PLDT Enterprise rolls out the Smart SOS Dispatch, a digital emergency response system that ensures effective, end-to-end incident management.

Designed around the Philippine 911 system, the SOS Dispatch aims to upgrade the public safety answer points (PSAPs) and emergency response system (PSERs) of small and large communities, LGUs, as well as university campuses to boost disaster and emergency preparedness.

Through the use of Smart's wide network coverage with the Genaker IP-based PTT (Push To Talk) and NowForce emergency response application, the SOS Dispatch utilizes ruggedized, shock- and water-resistant Android devices for rapid, long distance high-speed communication. Designed specifically for emergency situations, these IP68-rated Android devices are also GPS-enabled and supports LTE connection.

With the SOS Dispatch, the entire emergency reporting, response and recording process can be performed in an instant. Its NowForce cloud system instantly gathers all necessary information reported by a caller to a command center. The information is then recorded and processed through the NowForce CRM and sent to all concerned responding units in near-real time. Through this automation in information assessment and transmittal, time and resources are saved as calls are instantly directed to only the most relevant and nearest response units for dispatch. The PTT App installed on the Android devices enables rescue teams to communicate via 1-to-1, and 1-to-many for rapid and secured communications.

To comply with the government's mandate to modernize systems, Ilocos Norte as well as the city of Bacoor in Cavite have already partnered with PLDT and Smart for the purchase and full implementation of the SOS Dispatch.

"Smart SOS Dispatch is highly beneficial for LGUs, especially in barangays where responding units should be more accessible and centralized. In fact, we are currently in discussions with our partners from Bacoor, Cavite, to expand the implementation of this system in each barangay in the city for more improved and seamless incident report and management. This is a great model for all LGUs, especially those in regional hubs such as Manila, Cebu and Davao where growing populations demand higher levels of security and public safety. Through this, we can build the path to finally establishing an integrated security system on a national level,” according to Jovy Hernandez, FVP and Head of PLDT and Smart Enterprise groups.

"We look forward to partnering with all local government units in implementing the system nationwide. Technology cannot do it alone. Technology plus People is the right formula,” adds Hernandez.

The Smart SOS Dispatch comes at an exclusive package for LGUs for only PhP 3,500 per month inclusive of a ruggedized Android device, Genaker PTT and NowForce applications, unlimited calling circle and allocated SMS for all networks for 30 months.

Learn more about the Smart SOS Dispatch through their website