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ZALORA Takes Lead in Online Retail, Promises Excellent Customer Service

By Katrina Canlas - on 26 Sep 2012, 3:34pm

ZALORA Takes Lead in Online Retail, Promises Excellent Customer Service

ZALORA’s elegant and convenient design makes it easier for customers to browse through their selections. (Image Source: Zalora)

ZALORA, a leading online shopping store, provides a comfortable means to purchase the stuff that you need at the comforts of your own home. With its user-friendly website and easy-to-talk customer service, it has quickly become a top online destination for Filipino online shoppers.

ZALORA Co-Founder and Managing Director Paulo Campos explains that, “In the seven months since we launched the site we have seen very clearly that Filipinos are embracing e-commerce wholeheartedly. The growth in our sales month-on-month has exceeded even our most ambitious expectations. We have realized that all the market needed was an online shopping destination that systematically addressed the needs and concerns of Filipino shoppers.”

To learn more about ZALORA, read the press release below and visit

Online retailer ZALORA leads e-commerce boom

The current boom in online retail businesses has taken shoppers from the hassles of visiting sprawling malls back to the comforts of their own home. Capitalizing on this shift in consumer behaviour is online shopping titan ZALORA, the latest lifestyle destination for Filipino netizens. Safe and reliable, ZALORA presents a pleasurable shopping experience for individuals always on the lookout for new styles and trends.

Redefining online shopping
More than just an online shopping resource, ZALORA delivers excellent customer service to help the style-savvy shop with ease. Edging out the competition with its customer-centric business model, ZALORA has succeeded in reshaping customers’ attitudes towards online shopping from fairly hesitant to very open-minded.

The website features a user-friendly design that gives shoppers a comfortable browsing experience, comparable to the interfaces of giant retail brands’ digital platforms.

Furthering its mission to bring online shopping to a new level of convenience is its 30-day return policy and same day delivery. It also offers free nationwide shippingboth for delivery and returnsand a cash on delivery (COD) system to provide more payment options.

Worldwide presence
In just a short time, ZALORA has emerged at the forefront of the local e-commerce industry and continues to expand in other parts of the world. It has already opened its doors to Hong Kong, Singapore, Taiwan, Malaysia, Indonesia, Vietnam and Thailand, while sister company Zalando is present in the UK, France, Italy, Germany, Austria, Netherlands, Spain, Belgium, Sweden, Denmark, Finland and Switzerland.

Like its global counterparts, ZALORA Philippines features a wide range of products showcasing the latest trends in fashion, beauty and home & living. With over 650 international, local and up-and-coming independent brands and over 20,000 products to choose from, online shoppers are provided an extensive selection of clothing, home accessories and even beauty products.

ZALORA’s ever-growing list of services and brands, which is further proof of the company's growing success, makes shopping more accessible and convenient to Filipino consumers.